FAQs
About Menschem
What is Menschem?
Menschem is a UK online pharmacy specialising in men’s health treatments. We provide regulated prescription medications for conditions such as erectile dysfunction, hair loss, premature ejaculation and smoking cessation.
Treatments are supplied following an online medical assessment that is reviewed by a qualified UK prescriber to ensure the medication is safe and appropriate for you.
Is Menschem a registered UK pharmacy?
Yes. Menschem operates as a UK registered pharmacy regulated by the General Pharmaceutical Council (GPhC). Our GPhC registration number is 9011908. Click here to learn more.
All consultations and treatment requests are reviewed by qualified UK prescribers and pharmacists to ensure medications are supplied safely and appropriately.
Menschem is also LegitScript certified, which confirms that our pharmacy and prescribing services meet recognised standards for online healthcare.
This means you can be confident that treatments supplied by Menschem are regulated, clinically reviewed and dispensed through a licensed UK pharmacy.
What conditions does Menschem treat?
Menschem specialises in treatments for a range of common men’s health conditions. These currently include:
- Erectile dysfunction (ED)
- Hair loss (male pattern baldness)
- Premature ejaculation (PE)
- Smoking cessation
Each treatment is supplied following an online medical assessment, which is reviewed by a qualified UK prescriber to ensure the medication is appropriate and safe for you to use.
Our aim is to make accessing regulated treatment simple, discreet and convenient, without needing to visit a clinic in person.
Consultations & Prescriptions
Do I need a prescription to order treatment from Menschem?
Yes. The treatments supplied by Menschem are prescription medications, which means they must be approved by a qualified prescriber before they can be dispensed.
Instead of visiting a doctor in person, you’ll complete a secure online consultation about your health and medical history. This information is then reviewed by a UK prescriber to determine whether the requested treatment is safe and suitable for you.
If the treatment is approved, the prescription is issued and the medication is dispensed by our GPhC-registered pharmacy and sent to you discreetly.
How does the online consultation work?
Before any treatment can be supplied, you’ll be asked to complete a short online consultation. This involves answering questions about your health, medical history, and any medications you currently take.
The consultation is designed to ensure that the treatment you’re requesting is safe and appropriate for you to use.
Once submitted, your answers are reviewed by a qualified UK prescriber. If the treatment is suitable, a prescription will be issued and your order will be prepared and dispatched by our pharmacy.
If further information is required, a member of the pharmacy team may contact you before a decision is made.
Why do you ask medical questions during the consultation?
The medical questions help our prescribers determine whether a treatment is safe and appropriate for you.
Certain medications may not be suitable if you have specific health conditions or are taking other medicines. By asking about your medical history, current medications, and overall health, our prescribers can assess whether the requested treatment is clinically appropriate.
This process is an important part of supplying prescription medication safely and responsibly, and helps ensure you receive the most suitable treatment for your needs.
What happens if the treatment isn’t suitable for me?
If the prescriber determines that the requested treatment is not suitable, your order will not be approved.
In some cases, the pharmacy team may contact you to request additional information before making a decision. If the treatment cannot be supplied, you will be informed and a full refund will be issued.
The safety of patients is always the priority, so medications are only supplied when they are considered clinically appropriate based on the information provided during the consultation.
Orders & Delivery
How quickly are orders reviewed and dispatched?
Consultations are usually reviewed the same day during working hours. Once a treatment is approved by a prescriber, your order is prepared and dispatched by our pharmacy.
Orders placed before 2pm on a working day are typically dispatched the same day, provided the prescriber does not require any further information from you.
If additional information is needed during the review process, a member of the Menschem team will contact you before the order can be approved and dispatched.
How will my medication be packaged?
All orders from Menschem are sent in discreet, unbranded packaging. There is nothing on the outside of the parcel to indicate the contents or that it contains medication.
Your treatment will be securely packaged by our pharmacy team and delivered using the shipping option you select at checkout.
Inside the parcel you’ll receive your medication, the patient information leaflet, and any additional information relevant to your treatment.
What delivery options are available?
We offer two Royal Mail delivery options:
- Royal Mail Tracked 48 – estimated 2–3 working days (Free on all orders)
- Royal Mail Tracked 24 – estimated 1 working day (upgrade available at checkout)
Orders placed before 2pm on a working day are usually dispatched the same day, unless the prescriber requires further information during the consultation review.
Please note that delivery timeframes are estimates provided by Royal Mail and are not guaranteed.
Can I track my order?
Yes. All Menschem orders are sent using Royal Mail tracked services, so you will receive a tracking link once your order has been dispatched.
This allows you to follow the progress of your delivery and see when Royal Mail expects it to arrive.
If you have any issues tracking your order, you can contact our support team and we’ll be happy to assist.
What happens if my delivery is delayed or lost?
Royal Mail delivery times are estimates, and occasional delays can occur.
If your order has not arrived within the expected timeframe, we recommend checking your tracking link first to see the latest delivery update from Royal Mail.
If your parcel appears to be lost or significantly delayed, please contact our support team and we will investigate the issue with Royal Mail and help resolve it as quickly as possible.
Do you deliver outside the UK?
No. Menschem currently only delivers within the United Kingdom.
All treatments are prescribed and supplied by our UK-registered pharmacy and prescribers, and deliveries are made using Royal Mail tracked services to UK addresses only.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, incomplete, or incorrect, please contact our support team as soon as possible.
Include your order number and a brief description of the issue, and if possible attach photos of the packaging and contents so we can investigate quickly.
Our team will review the issue and arrange a replacement or appropriate resolution where necessary.